mcw affiliates Privacy Policy

1.1 Purpose of This Policy

mcw affiliates builds its relationship with users on trust. Through this privacy policy, we want to make clear that your data is never shared with third parties unnecessarily. The platform operates entirely through SSL encryption, so all your deposits, withdrawals, and account activities remain encrypted.

The mcw affiliates Terms and Conditions and this privacy policy together form the complete agreement for use of the platform. In the event of any conflict, this policy takes precedence.

1.2 Definitions

• "Platform" refers to the mcw affiliates website, mobile app, and all related digital services.
• "User" refers to any individual registered on and/or using the platform.
• "Personal Data" refers to any information that can directly or indirectly identify a person.
• "Processing" refers to any activity involving data, including collection, storage, analysis, use, or deletion.
• "Third Party" refers to any individual or organization outside of mcw affiliates.

2.1 Data Provided at Registration

We collect the information you provide when creating an account. This includes:

• Full name and date of birth
• Mobile number and email address
• Bangladesh National ID details (for verification purposes)
• Residential address
• Preferred payment method (bKash, Nagad, Rocket, Upay, or bank transfer)

2.2 Automatically Collected Data

When you use the mcw affiliates platform, certain data is collected automatically:

• IP address and device type
• Browser and operating system details
• Login time and session duration
• Data collected through cookies and similar tracking technologies
• Gaming history and transaction records

2.3 Cookie Policy

mcw affiliates uses cookies to improve service quality and make the user experience smoother. Cookies are small text files stored on your device that are used each time you visit the website. You can disable cookies through your browser settings, though some services may become limited as a result.

We use three types of cookies: session cookies (to keep you logged in), performance cookies (to measure website speed and stability), and functional cookies (to remember your preferences).

3.1 For Service Operation

Your personal data is primarily used to provide you with mcw affiliates services. This includes creating and managing your account, processing deposits and withdrawals, providing 24-hour support via live chat and email, and resolving technical issues.

3.2 For Security and Verification

We verify data to prevent fraud and ensure account security. OTP verification and document verification are used to confirm user identity. This verification process is also used to prevent anyone under 21 from opening an account.

3.3 For Communication and Service Improvement

We use your contact details to share bonus offers, promotional messages, or service-related updates with you. You can request to stop receiving such messages at any time.

To improve service quality, we analyze users' gaming patterns and platform usage data. This analysis is completely confidential and is never shared with third parties in a personally identifiable form.

4.1 Technical Security

mcw affiliates uses industry-standard technology to protect your personal data. All data stored on our servers is secured using AES-256 encryption. Every connection to the platform is secured through SSL/TLS protocol, ensuring no data can be intercepted between your browser and our servers.

• All transactions are processed through SSL encryption
• Two-factor verification (OTP) is in place for account login
• If suspicious activity is detected, account protection is triggered automatically
• Firewall and anti-fraud systems remain active at all times

4.2 Data Retention Period

We retain necessary data while your account is active. Even after an account is closed, certain data may need to be kept for a defined period due to legal obligations and financial security requirements. Once that period ends, the data is securely deleted.

4.3 Password Security

Your password is never stored in plain text. Passwords are secured using strong hashing algorithms. No member of our staff can ever access your password, and passwords are never requested via email or chat. If anyone asks for your password claiming to be from mcw affiliates, treat it as fraud.

5.1 When Data Is Shared

mcw affiliates does not sell your personal data or give it away to any third party. However, limited data may be shared in the following circumstances:

• With payment service providers such as bKash, Nagad, Rocket, or Upay for payment processing — only the data needed to complete a transaction
• With technology service partners who operate under confidentiality agreements
• Due to legal obligations in response to lawful requests from law enforcement agencies
• With security agencies to prevent fraud or illegal activity

5.2 Game Studios and Technology Partners

Our platform offers games from various studios including Pragmatic Play, PG Soft, Evolution, and JILI. These studios use technical data necessary to run their games, but no personally identifiable information about you is shared with them.

5.3 Third-Party Policies

Third-party services connected to our platform operate under their own privacy policies. For example, if you use bKash or Nagad for payments, their privacy policies will also apply. mcw affiliates is not responsible for the privacy practices of third parties.

6.1 Right to Access and Correct Data

You have the right to view the personal data stored in your account and to correct any inaccurate information. Some details can be updated directly from your account settings; for more complex changes, contact our support team.

6.2 Right to Delete Data

In certain circumstances, you can request that your personal data be deleted. However, complete deletion may not be possible where legal obligations, financial transaction records, or ongoing disputes are involved.

6.3 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages, bonus offers, or newsletters from mcw affiliates, you can contact our support team at any time to stop them. However, important account-related messages (such as transaction confirmations or security alerts) will always be sent.

6.4 Right to Lodge a Complaint

If you believe your privacy rights have been violated, contact our support team directly. We provide support 24 hours a day in both Bengali and English via live chat and email. If our resolution does not satisfy you, you may raise a complaint with the relevant authority.

7.1 Age Verification and Protection

mcw affiliates only allows individuals aged 21 or above to create an account. Identity details may be requested at registration and at any other time for age verification purposes. This information is used solely for verification.

In line with our responsible gaming guidelines, we monitor user gaming patterns and reach out to any user whose behavior shows signs of risk.

7.2 User Responsibility in Account Security

You also play a role in keeping your account secure. Things you should do:

• Use a strong, unique password and change it regularly
• Do not share your login details with anyone
• Avoid accessing your account over public Wi-Fi
• Notify us immediately if you notice any unusual activity in your account
• Log out of your device properly after logging in

8.1 Process for Updating the Privacy Policy

mcw affiliates reserves the right to amend this privacy policy when needed. If any significant changes are made, you will be notified in advance via your registered email or mobile number. The updated policy takes effect from the date it is published. Continued use of the platform after changes are published will be considered acceptance of the updated policy.

To learn more about us, read our About Us page, which has further information about mcw affiliates services and values.

8.2 Contact

If you have any questions or concerns about this privacy policy, contact our support team:

• Live Chat — Active 24/7
• Email: [email protected]

Our support team provides assistance in both Bengali and English.